Supplier Queries Answered....
According to the Purchase to Pay Network, upto 30% of Accounts Payable's time is spent resolving supplier queries relating to invoice status or payment.
The same research also reveals that 82% of Accounts Payable teams experience medium-to-very-high volumes of supplier enquiries. By automating this high-cost, low-return activity Accounts Payable can better use its time completing more valuable tasks.
The Purchase to Pay Network also found 28% of companies receive up to 75% of their supplier enquiries via mail. Email is by far the most prevalent form of business-to-business communication and while email is a convenient form of communication, the average response time for Accounts Payable teams can vary from 8 to 30 minutes.
Does this sound familiar?